Welcome to Fami Shoes Sales! These Terms and Conditions outline the rules and regulations for using our website and purchasing our family-friendly footwear. By accessing our site and making purchases, you agree to these terms in full.

1. General Information

Website Owner: Fami Shoes Sales

Business Address: 4041 Traders Alley, VALLEJO, US 94589

Contact Email: [email protected]

2. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use the website only for lawful purposes
  • Not attempt to gain unauthorized access to our systems
  • Not use our website to distribute harmful or offensive content
  • Be responsible for maintaining the confidentiality of your account credentials

3. Product and Service Description

Fami Shoes Sales specializes in comfortable, family-friendly footwear including:

  • Casual shoes for all family members
  • Dress shoes and sandals
  • Character-themed footwear
  • Athletic shoes and sneakers
  • Boots and seasonal footwear

Note: We make every effort to display product colors and features as accurately as possible, but actual colors may vary slightly due to monitor settings. Product availability may change without notice.

4. Order and Payment Terms

4.1 Order Process

Orders are processed within 1-2 business days. You will receive an order confirmation email once your payment is verified.

4.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.3 Pricing and Taxes

All prices are listed in USD. Customers are responsible for any applicable customs duties or taxes for international orders.

4.4 Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) via:

  • Standard Shipping: DHL or FedEx (10-15 days after shipment) – $12.95 USD
  • Free Shipping: EMS (15-25 days after shipment) for orders over $50 USD

5. Returns and Refunds

5.1 Return Policy

We accept returns and exchanges within 15 days of receiving your order. Returned items must:

  • Be in original condition (unworn, undamaged, with original tags attached)
  • Include original packaging
  • Include proof of purchase

5.2 Non-Returnable Items

The following items cannot be returned:

  • BOGO Free items marked as final sale
  • Items without original packaging or tags
  • Personalized or custom-made footwear

5.3 Refund Process

Refunds are processed within 5-7 business days after we receive your return. Original shipping fees are non-refundable.

6. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Fami Shoes Sales and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

7. Limitation of Liability

Fami Shoes Sales shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays in shipping beyond our control (weather, customs delays, etc.)
  • Minor variations in product color or appearance
  • Improper use or care of products

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Governing Law

These Terms and Conditions are governed by the laws of the State of California, USA. Any disputes shall be resolved in the courts of Vallejo, California.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date.

11. Contact Us

For questions about these Terms and Conditions, please contact us at:

Email: [email protected]
Mail: Fami Shoes Sales, 4041 Traders Alley, VALLEJO, US 94589

Thank you for choosing Fami Shoes Sales – where we put family comfort first!