Welcome to Fami Shoes Sales! We’re a family-focused footwear retailer offering quality shoes for all ages at affordable prices. Our goal is to make shoe shopping convenient and worry-free for busy families. Below you’ll find answers to our most commonly asked questions.

About Our Products

1. What types of shoes do you offer?
We specialize in family footwear with categories including:
  • Casual shoes for everyday wear
  • Dress shoes for special occasions
  • Athletic sneakers for active families
  • Boots for colder weather
  • Comfort-focused options
  • Character shoes for kids
  • And much more – browse our full menu to see our complete selection!
2. Do you offer shoes for all ages?
Yes! We carry footwear for the whole family – from children’s character shoes to adult dress shoes. Our “Boys” section specifically caters to growing kids who need durable, comfortable shoes.
3. What are your BOGO Free offers?
Our Buy One Get One Free promotions apply to select styles (marked with “BOGO Free” in the menu). These special offers allow you to get a second pair of equal or lesser value completely free – perfect for families needing multiple pairs!

Ordering & Account Questions

1. How do I create an account?
You can create an account during checkout by providing your email address and creating a password. Having an account lets you track orders, save your shipping information, and view order history.
2. I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password via email.
3. Can I change or cancel my order after placing it?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. Once your order has shipped, we cannot make changes or cancellations.

Payment Options

1. What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through our encrypted checkout system.
2. Is it safe to enter my credit card information on your site?
Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. You can also choose to pay through PayPal for an additional layer of security.
3. Why was my payment declined?
Payment declines can happen for several reasons:
  • Insufficient funds
  • Card expiration
  • Billing address mismatch
  • International transaction restrictions
Please check with your bank if you’re unsure why your payment was declined. We unfortunately cannot see specific reasons for declines.

Shipping & Delivery

1. What are your shipping options?
We offer two shipping methods:
  • Standard Shipping ($12.95): Via DHL or FedEx, arriving in 10-15 business days after shipping with full tracking
  • Free Shipping: For orders over $50 via EMS, arriving in 15-25 business days after shipping (tracking may be limited)
All orders are processed within 1-2 business days after payment confirmation.
2. Do you ship internationally?
We ship globally except to some Asian countries and remote areas due to carrier restrictions. If you’re unsure about delivery to your location, please contact our customer service team before ordering.
3. How can I track my order?
You’ll receive a tracking number via email once your order ships. For standard shipping, track directly through DHL or FedEx’s website. EMS tracking may be more limited, but we monitor all shipments until delivery confirmation.
4. What if I need my shoes by a specific date?
For special occasions, we recommend choosing standard shipping and placing your order well in advance. While we can’t guarantee delivery dates, standard shipping offers the most reliable timeframe. During peak seasons, allow extra time for potential delays.
5. What happens if my package is delayed?
Most deliveries arrive within the estimated timeframe, but occasional delays can happen due to customs processing or carrier issues. If your shipment is significantly delayed, please contact our customer service team for assistance.

Returns & Exchanges

1. What is your return policy?
We accept returns within 15 days of delivery. Items must be unworn, in original condition with all tags attached. Please contact us at [email protected] to initiate a return.
2. Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.
3. How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. The time it takes for the refund to appear in your account depends on your bank or credit card company.
4. Do you offer exchanges?
Yes! If you need a different size or color, please contact us within 15 days of delivery. Exchanges are subject to product availability. For fastest service, we recommend returning the original item and placing a new order.

Customer Service

1. How can I contact customer service?
Our customer service team is available via email at [email protected]. We typically respond within 1-2 business days.
2. What are your business hours?
Our team operates Monday-Friday, 9am-5pm PST. Emails received outside these hours will be answered the next business day.
3. Where is your company located?
Our warehouse and offices are located at:
4041 Traders Alley, VALLEJO, US 94589
However, we are primarily an online retailer and do not have a physical storefront.

Didn’t find the answer you were looking for? Our friendly customer service team is happy to help! Email us at [email protected] with any additional questions.

Thank you for choosing Fami Shoes Sales for your family’s footwear needs!